Frequently asked Questions
Do you have questions? Rax has answers. Read below and find out the answers to the questions that keep on bothering you.
I placed my order an hour ago. Where is it now?
Online orders take time and although we wanted you to have your order as soon as possible, it isn’t possible to have it right this minute. If you visit our Shipping Policy, you can find out how long it would usually take the orders to arrive.
Do you ship to my country?
Rax ships to more than 100 countries all over the world. All orders eligible free shipping. Also, note that there are countries requiring door-to-door courier to deliver the packages. For these countries, free shipping is not available. These countries usually include UAE, Saudi Arabia, Kuwait, South Africa, Bahrain and Brazil.
How long does it usually take until I get my order?
Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at [email protected] to review the status of your order.
How long does it take you to ship my order?
Rax’s processing time usually takes about 1 to 5 business days but it depends on demand. As soon as we processed and shipped your order, you will receive a notification from us containing your tracking number.
Can I return my order to exchange for a different style?
If for some reason you are not satisfied with your order, you may return it either for a refund or exchange. Make sure, however, to ship the items before the time they should be shipped back. You can find out the complete return process in our Exchanges and Returns page.
What do I do if my order was delivered damaged?
Before shipping your order, we make sure to wrap them in extra packing material to ensure they arrive in its destination in one piece. However, we cannot be 100% sure that they will arrive in perfect condition since there is a chance that the post office failed to handle it with care. If your orders did not arrive as you expected, please don’t hesitate to send us an email through our Contact Us page to help sort out the problem.
What are your payment methods?
Visa, Visa Debit, Mastercard, American Express through PayPal.
I mistakenly ordered the wrong item, what should I do?
Please contact us at [email protected] as soon as possible
What are the inseam lengths of each style?
Please see our Size Chart tab for more sizing information.
Your website doesn’t have the size/style I need, what should I do?
The online inventory directly reflects the actual product currently on hand in our warehouse. Please check our website for an update again soon.
How do I wash my Rax Shoes?
Machine wash with warm water and tumble dry with low heat on delicate cycle, do not dry clean or use bleach.