Confirmation of Purchase
Upon receiving your order, Rax will send to your email address an electronic invoice to confirm your purchase. It is strictly important that you provide your correct email address when you place your order for confirmation of your order. Your email address is also important for facilitating contact with our customer service in the future. At the same time, the order confirmation serves as your proof of purchase.
Payment of Purchases
To pay for your purchases, you can either use your credit or debit cards or use PayPal. Rax does not store any of user’s credit card numbers. When paying using your card – with your Visa, MasterCard or American Express – rest assured it will securely transferred over the Internet. We ensure to transfer your payment in secure encryption and strict banking standards.
We send your card details directly to the bank, which no other bank can read or access except yours. Rax does not charge extra costs for your payments using your card. However, depending on the car and bank you use, you may have additional free charged by the bank. Remember that as soon as you paid using your card, the starting conditions apply the moment of the payment’s approval. Our bank reserves the right to cancel your order if failure to receive payment after a certain period.
All the prices you see in the website include Value Added Tax based on the applicable laws. Please remember that if your order’s shipment is to an address outside of the US, there are taxes and import duties to which it may be subject, which the Customs collect when your shipment reaches the delivery address.
You are responsible for the payment of these taxes and import duties. Rax does not hold any control over the taxes and tariff charges, as different countries have different import laws and charges. As such, we cannot predict how much they will charge. It will be your responsibility to know about these charges and pay for them. It is advisable that you contact local customs office in your area about this matter.
Rax will likely report cases of orders made using another person’s name without the consent of the person to proper authorities. The company has the right to change prices in the site, correct if there are incorrect prices on any orders and correct prices in the final sales. If your order’s price is incorrect, we may feel compelled to cancel thus order. We will refund any amount paid in the best way possible.
Delivery and Cancellations
Rax, ships worldwide with deliveries made by cooperating with different postal services within the timeframe of 24 to 72 hours. We ship in all parts of Europe, in Asia and North America. The shipping time varies on the country of delivery, which you can refer to in International Shipping page.
Standard shipping takes 5 to 10 business days (in certain countries). Express shipping usually takes 3 to 5 business days (in certain countries) with additional costs. Customs charges for Delivered Duties Unpaid shipments are the responsibility of the customer. The customer holds the right to cancel purchases and return the delivered items.
In returning items, customers need to contact Rax within the specified timeframe for Refunds and Exchange. Customers may return the products within the specific timeframe provided they remain unpacked and in good condition similar to when they first received the product.
The customer holds the responsibility for the costs and risks of returning the product and shipping it back to our warehouse. In cases with delayed delivery where the customer no longer want to fulfill your order, it is their responsibility to cancel their order. Any cancellation is not valid until Rax received a confirmation from the customer, by either email or phone.
In cases of product that became discontinued, Rax holds the right of cancelling the order and providing the customer of a refund of the amount paid. If there is available replacement or any equivalent product, Rax can and will notify the customer in case he or she wishes to avail.
Rax holds the right for adjusting prices, specifically on additional costs, product offers as well as changes in product information, including product pictures, even without notice. The available product information and images reflect the product as best as possible. Our company reserves the right if there are any errors appearing on the page.
We cannot guarantee the product’s accuracy that they each reflect the products’ true appearance. Depending on the settings of the computer or device used in accessing the website, the pictures’ look may differ. We also do not guarantee the correct appearance and physical characteristics of the product as they all should be seen only as illustrations.
Upon receiving the products, it is vital that a customer check their items or products carefully to determine and verify that they are correct and not damaged. If the products sustain damage during transport, whether it is hidden or visible, we advise that you report it immediately to the carrier.
If you noticed that the item you received has damage or is not the one you ordered, please contact us within 14 days upon receiving the product. If you have any complaints, please do so in our customer service. For us to best attend to your complaints, we advise that you provide the order number and the reason for your complaint about product
When we receive your complaint, we will try to get back to you as soon as possible with the instructions for returning the item as well as to anymore of your concerns. When you return faulty products to Rax, please treat them as if these items do not have any flaws and ship them carefully. No matter the type of return, it is important that every item shipped has careful packaging so it will not sustain any damage while on transit.
If Rax do not find any fault or errors with the returned items, our company holds the right of replacing them with the same model of items. In the case of discontinued products, Rax will provide the customer with full refund.
Liabilities and Penalties
Rax has limited responsibility for product faults and errors related to delivery based on the existing sale conditions. The company has no responsibility, direct or indirect, to the product’s incompatibility or delays of delivery, any data loss, website downtime, or economic harm when accessing the website.
The company shall be excused from damage liabilities as well as other consequences on the contract’s performance when prevented, delayed or hindered by circumstances that we cannot control. The release of the product has factors such as legislations, government intervention, and war, lack of state, flood, fire, prohibitions, restrictions, labor disturbance, sabotage, restrictions, weather conditions and poor transport to consider that affects activities.
Rights on Intellectual Property
Rax owns the rights on intellectual property, including copyright and trademarks as well as all materials published on this website. Rax also holds all intellectual rights of its licensors or subsidiaries. Any use of Rax website and its content, whether storing or copying, in part or whole, is prohibited without our permission, unless for personal or non-commercial use.
The Rax website includes user-generated content for social media applications. Rax does not claim any ownership rights to any of these user-generated contents nor do we take any legal responsibility for them. If you suspect a violation of copyright or any rights on the use of these contents, please contact Rax’s customer service.
Rax holds any right of canceling a purchase if there is suspicion of an attempt at fraud on orders from the website that are reported to the authorities.
Laws and Jurisdiction